Skills:

• Scientific Method: Troubleshooting.  Why is the computer doing this?  How can we fix it.  Guess and Check Method.

• Programming Languages: VB, C++, Java

• The way Computers work: Hardware, Operating Systems ( Windows ), Machine Language ( 101010001010111100010 )

• Team work:  Don't worry if someone in your team creates a bug.  It happens to all of us.  Work together to fix it and we move on.

• Communication: Writing, Customer Support.